Question 1

How long does it take to build an e-commerce store?

Accepted Answer

Timeline depends on complexity. A standard Shopify or PrestaShop store takes 3-6 weeks. A custom CS-Cart marketplace or Adobe Commerce implementation typically takes 8-16 weeks. We provide a detailed project timeline during our discovery call.

Question 2

Do you provide support and maintenance after launch?

Accepted Answer

Yes, absolutely. We offer flexible support plans starting from 10 hours/month. All our projects include 30 days of free post-launch support. Our SLA guarantees 24-hour response time for critical issues and 48 hours for non-critical requests.

Question 3

Which e-commerce platforms do you specialize in?

Accepted Answer

We specialize in CS-Cart & Multi-Vendor, Shopware 6, Adobe Commerce (Magento 2), PrestaShop, Shopify & Shopify Plus, and OpenCart. We are CS-Cart Gold Partners and Adobe Commerce certified developers.

Question 4

Can you migrate my existing store to a different platform?

Accepted Answer

Yes, we have extensive experience in e-commerce migrations. We handle product catalog, customer data, order history, SEO URLs, and media migration. We use proven migration tools and custom scripts to ensure zero data loss. We've successfully completed 25+ platform migrations.

Question 5

What is your development process?

Accepted Answer

We follow an Agile methodology with 2-week sprints. The process: Discovery & Requirements → UI/UX Design → Development → QA Testing → UAT → Launch → Support. You receive weekly progress updates and have access to a staging server throughout development.

Question 6

Do you work with international clients?

Accepted Answer

Yes, 40% of our clients are based outside India — primarily in the US, UK, Europe, and Australia. We work across time zones and have team members available during US and EU business hours. All communication is in English.

Question 7

How is pricing structured for projects?

Accepted Answer

We offer both fixed-price and time & material models. Fixed-price works well for well-defined projects. T&M is ideal for ongoing development and larger, evolving projects. We provide detailed proposals with itemized costs. No hidden fees — ever.

Question 8

Can you integrate our store with our ERP or accounting software?

Accepted Answer

Yes, integration is one of our core competencies. We have built integrations with SAP, Tally, QuickBooks, Zoho, Salesforce, and many custom ERPs. We use REST APIs, webhooks, and custom middleware depending on the integration requirements.

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